Best Practices

Providing the highest quality service to each person who comes through your door is important in any industry. In self-storage, however, most customers arrive at your property because they’re going through something stressful, such as a move...

There are several reasons why self-storage owners conduct facility audits. It isn’t always because they suspect a manager is stealing. Most of the time, it’s to examine the condition of the property, assess how well it’s being...

I’m one of those people who rarely carries cash. In fact, whenever I’ll need actual bills to pay for something, such as a tip, I always plan ahead. I use my trusty debit card for pretty much everything. That includes purchasing a soda...

The Atlantic hurricane season officially began on June 1, and self-storage business owners in coastal areas are encouraged to act now in preparation for hurricanes and severe weather. The first step is to create or review your emergency...

Last month, I had the pleasure of attending the Latin America Self Storage Expo in Miami. It was my first trip to the city and I was stoked. The conference was being held at the Marriott overlooking Biscayne Bay and near the Miami Arts and Design...