Best Practices

Every now and then, a self-storage operator must deal with a rule-breaker, someone who simply disregards company policy. The following offers advice on how to enforce your facility rules while still offering great customer service.

If you’re responsible for the efficiency and profitability of a self-storage business, you’ll need innovative vision and smart decision-making to succeed. In his 228-page Executive Leadership Guide, Bob Copper, owner of consulting firm Self...

Outlining how specific tasks and scenarios should be handled at your self-storage facility is important to create staff accountability. Learn how to write a manual of policies and procedures, and what it should contain.

The key to ensuring your self-storage employees are performing to their full potential is regular staff evaluations. Here’s how to conduct better performance reviews.

With so many hats to wear and responsibilities to juggle, it can be difficult for self-storage managers to know if they’re reaching their true potential. Here are five abilities that separate excellence from mediocrity.

Self-storage operators sometimes encounter tenants who are loud, obnoxious, rude or leave behind a mess when moving in or out of a facility. A simple reminder about property rules will usually get them in line. However, when the behavior comes...

As you expand your self-storage portfolio with additional locations, it becomes more difficult to roll out new operating procedures and improvements. Here are some strategies to successfully implement positive changes company-wide, no matter how...