Best Practices

A common challenge for independent self-storage operators is coming up with a thorough, professional manual on company policies and procedures. In his Self Storage Employee Handbook, industry expert Bob Copper has compiled industry best practices...

Every self-storage operator should understand his competition, including strengths, weaknesses, offerings and more. Here are some ways to mine this valuable information and use it to improve your business.

Running a self-storage operation sounds simple in theory, but like any business, it has its subtleties and idiosyncrasies. In his 150-page Self Storage Facility Operations Manual, industry expert Bob Copper instructs owners and managers in how to...

Documenting incidents and discussions with tenants can be a valuable practice for self-storage managers. Learn the best approach to keeping notes and what to include.

The key to ensuring your self-storage employees are performing to their full potential is regular staff evaluations. Here’s how to conduct better performance reviews.