Best Practices

All self-storage operators eventually face a situation at their facility for which they feel unprepared. Read one manager’s account of a stressful incident she faced just two months into her career and how she’d handle it differently today, after...

It’s an unpredictable world, and plans can quickly go awry. Still, you need to set a strategy for your self-storage operation, so you have a path to follow in the months ahead. An owner with 15 locations shares his four-part approach to annual...

Whether you have two employees or 100, it’s important that they’re all clear about how the self-storage business is expected to be run. To get and keep everyone on the same page, you need detailed policies and procedures. Here are some guidelines...

There are a lot of single-facility, mom-and-pop self-storage owners out there; but the number of multi-site operations is growing. Juggling several properties isn’t easy, especially for smaller independents; but there are ways to align and...

Discussing your work compensation with a supervisor can be uncomfortable and intimidating, whether you’re negotiating an initial salary, a raise, a bonus or some kind of employment benefit. Here are some tips to help self-storage managers ease the...

If you want your self-storage business to survive the coronavirus pandemic and resulting economic recession, you need a comprehensive plan. In his 150-page Self Storage Facility Operations Manual, industry expert Bob Copper provides critical...

nce construction is complete on your brand-new self-storage facility, then comes the hard work of making it operational and preparing for opening. It’s exhilarating but also nerve-wracking! Here’s some prep you can do to ensure your site comes out...