Best Practices

To truly know how your self-storage operation and staff are performing, you must regularly audit your sites. Here’s an overview of what to review and other things you need to understand about the process.

When you’re hiring a service contractor or vendor to do a job at your self-storage facility—whether it’s a big project or small task—there are best practices to follow. Learn what they are and how to establish a solid contract that’ll protect all...

Discussing your work compensation with a supervisor can be uncomfortable and intimidating, whether you’re negotiating an initial salary, a raise, a bonus or some kind of employment benefit. Here are some tips to help self-storage managers ease the...

If you want your self-storage business to survive the coronavirus pandemic and resulting economic recession, you need a comprehensive plan. In his 150-page Self Storage Facility Operations Manual, industry expert Bob Copper provides critical...

There are many reasons why a tenant might break one of your self-storage facility rules. What do you do when he does? Follow these tips to gauge the situation and deal with it appropriately.

It’s flu season, which means self-storage managers must take precautions to protect themselves, customers and other facility employees from illness. Follow these mindful tips to keep nasty germs at bay.

When was the last time you reviewed your self-storage operation’s policies and procedures? If there’s an inch of dust on these manuals (yes, plural), it’s time for an update! Here’s some insight to writing, implementation, compliance and more.