At some point, just about every self-storage operator has had a police officer come calling to seek information about a facility tenant or unit. Of course, you should cooperate with any criminal investigation, but you also need to protect your business from legal liability. Offering customer details or allowing access to a rented space could have repercussions. You should know what to do before you’re faced with this situation.
In this thread on Self-Storage Talk, the industry’s largest online community, members are sharing advice on dealing with law enforcement. One operator has been approached by an officer who believes a tenant is stashing stolen goods in his unit. What can the manager legally share to help the case? Is a search warrant necessary? Join this important discussion that could save you lots of headaches the road.