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What Do You Do When One of Your Self-Storage Tenants Dies?

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Ideally, everyone would have some kind of plan for how to handle their affairs when they die; but many people don’t, and it can be extremely difficult for those who must sort through the person’s belongings and responsibilities. If the deceased has rented a self-storage unit, what does that mean for you as the facility operator? Even though the person has passed, you still have obligations regarding the unit, its contents and tenant privacy. Things can get complicated and even emotional when friends or family demand access to the space.

In this thread on Self-Storage Talk, the industry’s largest online community, members are sharing advice for how to handle these delicate situations, including how to prevent encounters from escalating and protect yourself from legal trouble. Every self-storage facility should have policies for dealing with tenant death. Share yours and get fresh insight in this online discussion.

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