NAM Launches Dispute-Resolution Program for Self-Storage Arbitration Cases

National Arbitration and Mediation (NAM), a provider of alternative dispute-resolution (ADR) services, has launched a program specifically for the self-storage industry. It offers unit-rental arbitration services to facility owners and tenants throughout Canada and the United States. A separate employment-dispute resolution program is also available, according to a press release.

NAM created the program partly due to increased use of arbitration clauses in self-storage rental agreements and employment contracts, the released stated. “NAM can administer in-person or virtual arbitrations in geographically suitable locations, using a distinct set of rules and procedures for resolving disputes relating to the rental of a self-storage unit,” said Jacqueline Silvey, general counsel. “NAM also offers the option of having a member of a panel of pre-selected NAM neutrals arbitrate matters based solely upon the submission of documentation.”

The program was created in consultation with attorneys Carlos Kaslow and Scott Zucker of The Self-Storage Legal Network, which offers legal-information services to members of the national Self Storage Association. “Their guidance about the nuances of the self-storage industry has been invaluable and taken us to a place where we stand ready, with our own specific rules, to assist self-storage owners and their tenants and/or employees to help them move forward in the resolution of any matters,” Silvey said.

In business for nearly 30 years, NAM specializes in ADR services. It serves more than 10,000 commercial entities, offering a nationwide panel of more than 2,600 former judges and experienced legal practitioners qualified to resolve disputes in a private forum, according to the release. It maintains rosters in all 50 U.S. states and Puerto Rico as well as in major international cities.

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