January 2019: Investment & Real Estate

• Finance options and strategies
• Alternative investment vehicles
• Feasibility and due diligence
• Real estate essentials

February 2019: Add-On Services

• Profit centers to explore
• Creating ancillary space
• Promoting and selling add-on offerings
• Other logistical challenges

March 2019: Technology

• Facility automation
• Mobile devices and apps
• Management software
• Tech support

April 2019: Manager Enrichment

• Sales skills
• Customer care
• Career-advancement advice
• Conflict resolution

May 2019: Risk Management & Security

• Legal issues
• Insurance (commercial and tenant)
• Crisis and crime management
• Safety and security

June 2019: Development & Design

• Planning and zoning
• Design trends and aesthetics
• Construction trends and challenges
• Components and materials

July 2019: Marketing

• Community marketing
• Traditional promotion methods
• Digital strategies
• Public relations and the media

August 2019: Outsourcing/Best of Business

• When to outsource
• Vetting service suppliers
• Negotiating contracts
• Best of business winners revealed

September 2019: Top-Operators List & Spotlight

• 100 of the industry’s top facility owners
• 50 of the industry’s top management firms
• List observations and analysis
• Operator showcase and insights

October 2019: Revenue Management

• Pricing strategies
• Delinquencies and collections
• Operating expenses
• Budgeting and forecasting

November 2019: Property Care

• Understanding/increasing facility value
• Upgrades and remodeling
• Site-maintenance tasks
• DIY service and repair

December 2019: Staffing

• Hiring, training and evaluating
• Compensation and incentives
• Policies and procedures
• Discipline and termination