Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. Facility management requires expertise and efficiency across multiple functions.

Bob Copper, owner of consulting firm Self Storage 101, created three USB Keys of Knowledge to help owners and managers with facility operation. Contents include video presentations, articles, workbooks and PowerPoint presentations.

The Complete Facility-Operation Kit contains a comprehensive set of written and recorded training materials on self-storage auditing, collections, customer service, marketing, revenue management, sales and more. This product offers the best value of the three drives and contains almost all the material on the other two keys in addition to several operational resources.

The Manager-Training Kit contains an essential set of written and recorded training materials designed to train self-storage managers on collections, customer service, sales and more.

The Ownership Kit is designed to help operators increase business profitability. This USB drive contains written and recorded training materials on self-storage auditing, marketing, revenue management and other topics.

Some content is duplicated between the three offerings. To see a detailed breakout of key contents and choose the best fit for your individual needs, please view this side-by-side comparison chart. Visit the ISS Store for full product details.