All throughout the pandemic, self-storage operators have been fixated on adding user convenience and improving the way people interact with their facilities and staff. Our Self-Storage Mastery DVD 5-Pack on customer experience (CX) will help you strengthen the critical touchpoints you have with prospects and tenants. Addressing the buyer journey, service strategies, communication tools, digital interfaces and more, the bundle includes the following five videos:
- The Pillars of a Winning Self-Storage Customer Experience
- Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service
- The Three Rs of Customer Experience: Relationships, Results and Revenue
- Bridging the Communication Divide: An Omnichannel Playbook for the Modern Self-Storage Operator
- Turning Tenants Into Walking Billboards With an Exceptional Service Experience
Additional Mastery DVD sets focus on career development, facility design, investing strategies, project planning, real estate, risk management, sales and service, staffing and technology. Visit the ISS Store for full product details. Learn to elevate your CX and exceed customer expectations!