A common challenge for independent self-storage operators is coming up with a thorough, professional manual on company policies and procedures. In his Self Storage Employee Handbook, industry expert Bob Copper has compiled industry best practices to help direct owners and their staff in facility operation. It sets guidelines for appropriate behavior and includes information about compensation and benefits, conditions of employment, and additional terms.

Copper is the owner and partner-in-charge of consulting firm Self Storage 101. As a prominent industry author, speaker and trainer, he’s worked extensively with hundreds of self-storage owners, operators and managers to develop strategies for operational improvement, revenue growth and value enhancement. As a facility owner himself, he has a unique perspective that relates to working with other operators.

Additional books written by Copper focus on customer service, executive leadership, revenue management, sales and more. Visit the ISS Store for full product details and titles. Take charge of your self-storage operation today!