If you want your self-storage business to survive the coronavirus pandemic and resulting economic recession, you need a comprehensive plan. In his 150-page Self Storage Facility Operations Manual, industry expert Bob Copper provides critical guidance for owners and managers, covering day-to-day details. It’s designed to help industry professionals implement policies, procedures and best practices regarding:
- Office opening and closing
- Daily tasks
- Office setup
- Paperwork flow
- Management reports
- Rental/sales practices
- Tenant delinquency and lien sales
- Customer-service issues
- Retail sales and inventory
- Privacy rights
- Safety and emergency protocols
- Much more
Copper is the owner and partner-in-charge of consulting firm Self Storage 101. As a prominent industry author, speaker and trainer, he’s worked extensively with hundreds of self-storage owners, operators and managers to develop strategies for operational improvement, revenue growth and value enhancement. As a facility owner himself, he has a unique perspective that relates to working with other operators.
Additional books written by Copper focus on customer service, executive leadership, revenue management, sales and more. Visit the ISS Store for full product details and titles. Take charge of your self-storage operation today!