Inside Self-Storage (ISS) has released a new podcast as part of its “Sounds of Storage” series that offers insight on staff recruitment and hiring. The seven-minute interview with Susan Haviland, owner of self-storage consultancy and management firm Haviland Storage Services (HSS), reveals how owners can find quality candidates, give better interviews and avoid making a bad hire. Haviland also provides a sneak peek of her all-new Staffing Success Workshop, which she’ll present 1 to 5 p.m. on April 4 as part of the Inside Self-Storage World Expo in Las Vegas.
This audio and others in the series can be accessed on the ISS podcasts page.
Haviland has more than 30 years of self-storage experience, from serving as a site manager to acting as vice president of operations for Extra Space Storage and Price Self Storage. She has extensive knowledge in facility management, auditing, feasibility studies, employee relations, operational policies and procedures, software conversions, and training. She’s a frequent speaker at industry conferences and is vice chair for Charity Storage, a nonprofit organization that helps self-storage operators raise funds for more than 220 local, national and international charities. She’s also a partner in consulting and training firm Self Storage 101.
HSS provides self-storage audits, manager training, educational webinars, and feasibility and market studies. It also conducts management-software conversions and offers third-party management packages.
For nearly 28 years, ISS has provided informational resources for the self-storage industry. Its educational offerings include ISS magazine, the annual ISS World Expo, an extensive website, the ISS Store, and Self-Storage Talk, the industry’s largest online community.