Most self-storage operators have at least one customer who pays their rent late every month. And some of these habitual late-payers don’t come through with the cash until their unit has officially gone into lien status and they finally realize the seriousness of the situation. By this time, the manager has spent considerable time and money attempting to collect the debt. When the next due date comes around, the cycle starts all over again!
While delinquent tenants can produce add-on revenue for your business in the form of late fees and other lien charges, the extra work involved is an annoyance. In this thread on Self-Storage Talk, the industry’s largest online community, members are discussing what they do about their problem customers and strategies for either getting them on track or out of the unit altogether. Have you ever had a deadbeat tenant? Read peer suggestions and add your own in this enlightening thread.