The Internet of Things is creating many opportunities for self-storage operators. One of the greatest advantages of this technology is predictive analytics, which allows you to gather and analyze your operational data, and then use it to identify...
Negative customer-service situations can quickly get out of hand. When dealing with a customer issue in front of other self-storage patrons, discretion can be an optimal way to turn the incident in your favor.
Managing staff can be a breeze … or totally draining. When you have a team member who can’t seem to “get with the program,” it might be time to make a difficult decision and let go. Read about this self-storage operator’s struggle and what he did...
Self-storage operators have faced some nasty weather over the last few years. Whether it’s heat or freezing temperatures, storms or tornadoes, the key to keeping yourself, your facility and your customers safe is preparation.
Posting content and images on social media is an excellent way to connect with existing and future self-storage customers. Before beginning, however, there are three rules of thumb every facility operator should know.
For those who thirst for industry knowledge on best practices and industry trends, an immersive, binge-worthy educational experience is just a click away with on-demand video from the ISS Store.
