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December 2023 Podcast

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Online

In this all-new “Sounds of Storage” podcast, we talk with Charlie Kao about “How to Lose a Self-Storage Tenant in 10 Days,” a humorous yet insightful look at the industry’s customer experience. We discuss why first impressions with your prospects are critical to long-term loyalty, how to gain those coveted five-star reviews, and critical ways to improve the way facility operators interact with renters.

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