Day 1: Administering and Evaluating Your Self-Storage Asset

  • October 16, 20131:00 P.M.-4:00 P.M. EDT/10:00 A.M.-1:00 P.M. PDT


Digital summits are a new experience in online education optimized for professionals who need a more robust set of information to help them make critical business decisions. These immersive education programs are presented by thought leaders in the self-storage field, addressing the industry's top challenges, strategies and solutions.

As a registered user to one or both parts of the summit, you can attend the live events on October 16th or 17th to view video content in real time, with live Q&A interaction with the presenter; or you can watch the content on demand after the live events have concluded.

Inside the digital-summit platform, users have access to a resource library featuring premium content from the presenter, along with additional resources from the event underwriters. You'll have the ability to create your own profile, pose questions, start a dialogue, download resource material and much more.

Our digital summit is designed to address executive-level issues pertaining to self-storage facility operation. Our expert will share his knowledge of the principles and evidence-based practices that can help participants run an efficient, profitable business, meet and exceed customer expectations, and generate more revenue. We look forward to interacting with you and sharing information on self-storage operation and ownership.


  • On Demand

    Staffing Bob Copper Your self-storage management staff is critical to facility success. In this segment, you'll learn professional and proven steps to hire the best people for the job. Topics include:
    • Recruiting facility managers for a modern industry era
    • Developing and implementing a training program
    • Establishing staff goals and expectations
    • Setting the example for team members
    • Creating an effective compensation program
  • On Demand

    Professional Facility Management Bob Copper Segment two teaches effective executive management skills to ensure optimum performance of your asset. Topics include:
    • Effective management styles
    • Communications 101
    • Learning to get more done through your people
    • What you need to know: understanding numbers and reports
    • Establishing policies and procedures
  • On Demand

    Facility Audits and Operational Reviews Bob Copper In segment three, you'll learn how to conduct and use an operational review and audit to maximize your business profit. Covered topics include:
    • Creating a step-by-step system for facility reviews
    • Understanding the why, who and when of a facility audit
    • Using the audit for training and operational improvement
    • Reviewing the physical plant
    • Understanding how employees steal


  • Bob Copper Owner and Partner

    Bob Copper is owner and partner in charge of Self Storage 101, an industry consulting firm specializing in operational improvement, training, audits, feasibility and market studies, and due diligence. As a prominent consultant, author, speaker and trainer, Bob has worked with hundreds of self-storage owners, operators and managers to develop strategies for operational improvement, revenue growth and value enhancement. As a self-storage owner himself, he also has a unique perspective that relates to working with other operators.