There’s never a dull moment in self-storage! Most managers have tons of stories about scary, awkward or strange situations that have happened on the job. Often, they must think on their feet to resolve tenant problems or look after their property.

In this “Sounds of Storage” podcast, Inside Self-Storage (ISS) Editor Amy Campbell speaks with Steven Jeffers, facilities asset manager for Bee Safe Storage and Wine Cellar, about some of the unusual situations he’s encountered in his industry career. He explains what happened and how he reacted, then offers advice on ways fellow operators should handle similar circumstances.

Jeffers also provides a sneak peek at the seminar he’ll present as part of the upcoming ISS World Expo in Las Vegas. “When It's Gotta Be Done: Controlling Sticky Situations in Self-Storage” will take place on April 16. Get details at issworldexpo.com.

Duration: 10 minutes, 33 seconds

To learn more from Jeffers, visit the ISS Store, where you’ll find a recording from his 2019 ISS World Expo seminar, “Making More Money With Self-Storage Profit Centers.”

To access additional installments in the "Sounds of Storage" series, visit the ISS podcasts page.