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Self-Storage Talk Featured Thread: Retaining and Rewarding ‘Platinum’ Tenants

Every self-storage operator has at least a few “platinum” tenants. These customers have not only been with you for a long time, they’ve been good renters, sticking around through price increases, property upgrades and even changes in management. Some refer prospects to you. They may even help keep the property clean and assist with site vigilance. But what’s the trick in retaining these tenants? Do they deserve something for this loyalty? If so, what should it be?

In a recent thread on Self-Storage Talk, the industry’s largest online community, members discuss ways to show appreciation to these highly desirable tenants. What simple acts can you make to communicate their importance? From coffee and donuts to rental discounts to more creative rewards, see what others are doing and add your own ideas.

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