Self-storage operators often compare themselves to bartenders … They hear it all! Whether it’s a customer who overshares regarding his circumstances or a lonely tenant who just wants someone to talk to, most facility managers have been caught in a “gabfest” at one time or another. What do you do? Shirk your duties to listen? Try to work through it? Find a polite way to disengage? Ask the customer to move along?
In a recent thread on Self-Storage Talk, the industry’s largest online community, members are discussing how they deal with the Chatty Cathies of the world. Join the conversation and learn surefire maneuvers and simple phrases that’ll end drawn-out conversations on a polite note. Add your own strategies to the list!