Self-storage operators do their best to provide top-notch customer service to every tenant, every day. Those with a nurturing personality, however, sometimes find themselves in helicopter-parenting mode. While this isn’t always a bad thing, there’s a fine line between helping and hovering. How do you know when you’re about to cross it? And when is it OK to do so?
In this thread on Self-Storage Talk, the industry’s largest online community, members are sharing times when they’ve felt the need to impart wisdom to customers, particularly the younger ones. They’re also discussing why a bit more involvement with tenants up front might prevent problems down the road. Is “parent” sometimes a hat you wear as a self-storage operator? Share your thoughts in this thread.