Most self-storage tenants are respectful and pleasant. Occasionally, however, facility operators must face off with an enraged customer who might be swearing, slamming a hand on the counter, threatening to sue or otherwise acting in a hostile manner. How can you stay calm yet appease these outrageous people?
Members of Self-Storage Talk, the industry’s largest online community, are discussing strategies for keeping their cool when dealing with an upset tenant. Join in the conversation as they share real-life scenarios and how they expertly diffused some very tense situations. What can you add to this hot topic?