‘Above and Beyond’ Customer Care: What Does It Look Like in the Self-Storage Industry?‘Above and Beyond’ Customer Care: What Does It Look Like in the Self-Storage Industry?

Everyone has their own notion of good customer service. For some, it’s as simple as a genuine smile, eye contact and great listening skills. Others believe it involves much more. What does “above and beyond” service look like in the self-storage industry? Is it anticipating and meeting every customer need? Is it surpassing expectations in any situation? Whatever it means to you, the fact is exemplary service can create loyal tenants who become long-term champions of your business. Not only will they rent longer, they’ll come back to you if they ever need storage again. They’ll tell their friends and family about what a great experience they had. These are great feats in an age where more and more interactions are automated and great service is going the way of the dinosaur! In a new thread on the Self-Storage Talk online community, members are discussing what incredible customer care looks like at their facilities and sharing stories of when they believe they provided it. What about you?