As the public has learned more about the self-storage industry and the kinds of items they believe tenants keep in their units thanks to shows like “Storage Wars,” theft and vandalism have become more prevalent at our properties. These crimes can sometimes be attributed to poor security measures, but even a well-protected facility can become a target. Here are a few reasons why:

If you don’t want your self-storage facility to fall prey to criminal behavior, it’s going to take more than passive security measures. The following advice should help you minimize potential losses.

Technology

All self-storage facilities should have security equipment in place. In fact, it’s hard to imagine a modern property without technology such as automatic gates, surveillance cameras, alarms, lighting, motion-detection systems and more. Some sites are even using identity verification at their gate (facial or license plate) and electronic door locks.

The challenge is some technology can invite cyberattacks. If the system or software controlling your systems is compromised, the attackers may walk away with valuables or even critical data. For this reason, pay keen attention to the cybersecurity aspect of your business.

Restricted Access

Invest in high-quality physical infrastructure for your self-storage facility. Simple installations such as a chain-link fence or bar gates are easy to compromise and, therefore, ineffective at keeping criminals at bay. A fortress-style layout in which the buildings are along the perimeter of the property are best. Bolster this with an automatic gate and keypad so only valid tenants can access the site. Add extra layers of security for restricted areas such as your boat/RV storage and wine storage. If you can, hire a security guard to enhance surveillance and ensure no there’s no unauthorized access to your facility.

Employee Participation

Even with technology in place and access properly restricted, you still need a team of self-motivated self-storage employees who are committed to your company’s values and purpose. As you improve your security system, make sure you’re also training staff on how to keep the site crime-free. The following behaviors should seal any loopholes that could compromise your security:

In some cases, crime occurs with the help of a rogue employee. It’s critical to conduct a thorough background check on all candidates before hiring.

You might also rethink your company policies. Strict, no-tolerance rules around security can minimize laxity and negligence. It also enhances accountability, as every employee becomes motivated to do their part. Understanding that people play a crucial role in enhancing self-storage security, invest in your team. Support their well-being, pay them well, introduce flexible work schedules and provide other incentives to retain great staff.

To keep your self-storage facility safe, understand your neighborhood and the risks of theft or vandalism. Prioritize security by implementing the above tips. Mix and match measures until you find what works best for your property and team.

Jen Avery is a writer specializing in self-storage topics for National Storage Affiliates Trust, a self-administered, self-managed real estate investment trust that acquires and owns self-storage. For more information, call 720.630.2600.