Store Space Self Storage, which operates 30 facilities in 12 states, is using its Storage360 property-management platform to launch a “Touchless Rentals” program at all locations, effectively allowing customers to rent a unit and move in without the need for any face-to-face interaction. In addition to implementing “enhanced” cleaning and sanitation practices at its properties, the company launched the new program as part of its initiative to protect customers and employees during the coronavirus (COVID-19) crisis, according to a press release.
New Store Space customers can complete their rental leases online and move into their units without meeting with facility staff in person. Existing tenants can also manage their accounts and make payments online. The process can also be handled over the phone, the release stated.
“Our customers rely on us, either as a warehouse facility for essential business needs or simply to store vital household goods,” said Chris Harris, CEO. “We needed to find a way to provide the same level of access and customer service while limiting exposure to COVID-19 for both customers and employees.”
To help incentivize the program, Store Space is offering all new tenants who rent online an Amazon e-gift card worth up to $50, based on their monthly rental rate. “We're trying to accommodate customers and businesses during these tough times,” said Stephen Sandecki, chief marketing officer. “We have an obligation to our community to live up to our ‘Storage That Cares’ slogan. Providing a clean, sanitary and supportive place for our customers to store, and for our employees to work, is just a small part of that commitment.”
Launched in 2018 and based in Winter Garden, Fla., Store Space has several self-storage properties under purchase agreement that will bring its operating portfolio to 34 facilities in 13 states, according to the release.
Yahoo Finance, Store Space Self Storage to Help Prevent the Spread of COVID-19 with ‘Touchless Rentals’