While many self-storage operators have offered customers the ability to rent units online in the past, this service has seen a huge uptick in use since the coronavirus pandemic began. Online rentals not only allow new tenants to practice social distancing, they provide convenience. The process is typically quick, and users can get what they need outside of a facility’s office hours, enabling the business to generate income 24/7.
In this thread on Self-Storage Talk, the industry’s largest online community, members discuss how COVID-19 has impacted their rental patterns, plus pros and cons of offering Web-based service tools. What’s your take?