Since the coronavirus pandemic began, self-storage operators have pivoted to protect their staff and customers in a variety ways, from installing plexiglass dividers in the office to increasing sanitation efforts to enacting new safety protocols. Among the updated policies at many facilities is a requirement that everyone who enters must wear a mask; but not everyone is willing to comply. Anti-maskers offer up a wealth of excuses, but at the end of the day, your goal is to safeguard the business and everyone on site.

In this thread on Self-Storage Talk, the industry’s largest online community, members are discussing how to handle people who refuse to abide by facility rules and mask up. What do you do to get prospects and tenants on board, and how do you respond when they don’t? Jump on the thread to read and share advice!