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Self-Storage REIT CubeSmart Introduces Contact-Free Rentals in Response to Coronavirus Outbreak

Update 4/30/20 – In the wake of its former announcement regarding contact-free rentals for self-storage, CubeSmart has released a proprietary SmartRental platform that allows new customers to rent their units online, from start to finish. Users can choose their space, sign their lease, pay and move in, all without in-person contact, according to a press release. The whole process should take less than five minutes via any Web-enabled device, according to a new press release.

“Our goal is to make our customers’ lives easier and provide them with choices to meet their varied needs,” Marr said.

CubeSmart staff will remain available behind the scenes to assist customers when needed, the release stated.


3/31/20 – CubeSmart, a publicly traded self-storage real estate investment trust and management company, has introduced contactless rentals for customers during the coronavirus (COVID-19) crisis. Now available at the company’s New Jersey locations, the service will be rolled out nationwide in the coming weeks, according to a press release.

Customers can complete the rental process via phone or online, then proceed directly to their unit. While they won’t need to interact with a facility manager in person, CubeSmart teammates will be available to new renters them through the process and answer questions, the release stated.

“CubeSmart is pleased to offer a way to continue to provide outstanding customer service while promoting social distancing,” said Christopher P. Marr, CEO and president. “I am proud of our technology and operations teams that collaboratively developed, in a short timeframe, our unique rental solution quickly, and put it into place to serve the best interests of our customers and teammates.”

CubeSmart owns or manages 1,230 self-storage facilities across the United States. Its operating portfolio comprises nearly 80 million square feet.

Source:
CubeSmart, CubeSmart Introduces Contactless Storage Rentals

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