Extra Space Storage Inc., a publicly traded self-storage real estate investment trust (REIT) and third-party management firm, has implemented several new safety measures in its facility-management offices to improve social distancing during the coronavirus pandemic. The company is anticipating and wants to be prepared for higher tenant traffic as stay-in-place restrictions are relaxed across the nation. Enhancements include revised office layouts and plexiglass barriers between staff and customers. The REIT has also issued personal protective supplies for employees including masks, gloves, hand sanitizer and cleaners, according to a press release.
“Our newest roll out of office safety updates is an investment in the health and well-being of our employees and customers,” said Kenny Speegle, senior vice president of operations.
Extra Space will continue to offer contract-free rental options through its phone, e-mail and Web services. It’s also making special concessions for customers who face financial hardship due to the health crisis, offering late-fee waivers, payment plans and pay-to-vacate options, the release stated.
“Extra Space is closely monitoring the situation and regularly providing all store employees with the most up-to-date safety guidance as recommended by the [Centers for Disease Control and Prevention] and other health officials,” officials said.
Headquartered in Salt Lake City, Extra Space owns or operates more than 1,852 self-storage properties nationwide and in Puerto Rico. The company’s properties comprise approximately 1.3 million units and 143 million square feet of rentable space.