Storage Made EZ in Evansville, N.Y., has released a mobile application to connect its self-storage customers with facility staff. The app enables users to send voice and video notes directly to the property’s managers.
“We wanted to try something new with Storage Made EZ Mobile App Version 2,” said Travis Harding, senior manager. “Anyone familiar with the self-storage market will probably have noticed how most storage businesses rely on desktop, e-mail and phone communication to provide customer access to the main office. The problem with traditional customer communication is that most customers are not using it. Seventy percent of our current customers spend most of their Web time on a mobile device."
Storage Made EZ is the first self-storage facility in Jefferson County, N.Y., to provide a mobile app, according to a company press release. "We want to give our customers options,” said Chelsea Thompson, senior manager. “With Storage Made EZ Mobile App Version 2, our customer have a new convenient mobile option. We want our customers to save time, have the peace of mind that comes with accessibility and fast efficient access to our office any time they need it."
Established in 2006, Storage Made EZ serves the communities of Fort Drum and Watertown. Property features include climate control, perimeter fencing and video cameras. Additional amenities include U-Haul truck rental and the sale of moving and packing supplies.