The customer contact center for Bloomington, Ind.-based Storage Express is now open 24 hours a day. The company, which owns and operates 85 self-storage locations, previously operated the center from 7 a.m. to 10 p.m. The hours were extended to better assist customers with new rentals, payments, inquiries and more, according to a company press release.
“We’ve always offered 24/7 access to our customers, but we’re really excited about offering 24/7 customer service as well. Our goal is to add a new level of support to current and potential customers across the Midwest,” said John Barlow, rental operations director. “This gives us a leg up on our friendly competitors. We can also monitor overnight activity in real time at our properties, [and] we’re adding more and more camera feeds to our headquarters.”
Storage Express owns and operates storage properties in Illinois, Indiana, Kentucky, Ohio and Tennessee. The company buys, builds and renovates self-storage facilities, and has plans for new construction in several markets in 2014 and beyond.