Self-storage operators have long relied on add-on profit centers to generate extra revenue for their businesses. Among the most popular? The sale of retail merchandise. Offering an assortment of supplies—boxes, tape, bubble wrap, labels, markers...
Inside Self-Storage (ISS) has published its 2019 Technology Digital Issue, an all-new publication including in-depth articles about modern innovation and tools to improve business efficiency, performance and the customer experience. Written by...
The facility manager is the lynchpin to success in the self-storage business, with the ability to impact occupancy, revenue, curb appeal, public perception and much more. The Self-Storage Management 2019 Education DVD Package, which contains seven...
Negative customer-service situations can quickly get out of hand. When dealing with a customer issue in front of other self-storage patrons, discretion can be an optimal way to turn the incident in your favor.
Inside Self-Storage (ISS) has released a new installment to its Sounds of Storage podcast series: “Self-Storage Owner and Technology Expert Phil Murphy Discusses the Impact of Innovation.” The 13-minute interview with the co-owner and president of...
Self-storage owners aim to provide a safe and secure site for their employees, customers and guests, and thorough facility lighting should be part of that goal. Providing all that illumination, however, comes at a cost. Not only is there equipment...
Self-storage technology is advancing quickly, changing the way industry operators do business. In this Sounds of Storage podcast, facility owner and tech expert Phil Murphy discusses the impact of innovation on the business and why it’s beneficial...
Curious about climate-control myths, trends in self-storage building design or whether your next facility manager will be a robot? The Inside Self-Storage (ISS) Store has released all 42 of the education sessions recorded during the 2019 ISS World...
Business tax laws are a point of concern for many self-storage operators. In this video filmed at the 2019 Inside Self-Storage World Expo, Warren Dazzio discusses how the 2017 Tax Cuts and Jobs Act and changes to the Qualified Improvement Property...
While a positive online review can do wonders for your self-storage business’ reputation, a poor one can wreak havoc, especially if it causes your overall rating to plummet. Because consumers put a lot of stock in reviews these days, you must pay...