The Tennessee Self Storage Association (TNSSA) has named its 2017 Manager of the Year. The recipient is Michelle Engler, manager of the Mt. Juliet, Tenn., location for A+ Storage of Tennessee LLC. It’s the third consecutive year, and fifth time in six years, that an A+ Storage manager has received the award.
Engler, who has managed her facility since August 2016, was also named A+ Storage Manager of the Year in December. Under her care, the Mt. Joliet property has performed so well that it expanded in the third quarter of 2017 with a two-story, 40,000-square-foot addition, according to a press release. Engler organized and marketed a ribbon-cutting ceremony to commemorate the event, which included live music, prizes and refreshments.
Engler increased the site’s revenue by 5 percent and ended the year with delinquencies of fewer than 1 percent, the release stated. She also broke the company’s retail-sales record, selling more than $10,000 in product, with retail-ticket average of $36.91 per new customer. In addition, she garnered positive company reviews on Google, earning the property a five-star rating.
Engler is involved in charity work for the Mt. Juliet Animal Shelter, Mt. Juliet Help Center, Mt. Juliet Police Department and Wilson County Emergency Services Rehab. She’s an active trade partner with Del Webb Lake Providence and the Mt. Juliet Chamber of Commerce. Last fall, she donated free use of a storage unit to serve as a supply drop-off for victims of Hurricane Irma in Puerto Rico.
Engler’s success is based on her relationship with tenants, business leaders and friends in the community, the release stated. “It has been my delight to watch her grow, and it was my honor to nominate such a deserving candidate for this award. We are extremely proud,” said Stephanie Tharpe, senior vice of president of operations for A+ Storage.
Other A+ Storage managers who have received the TNSSA accolade include:
- Allen Baxter, Nolensville location, 2016
- Ashley Dawn (past employee), Mt. Juliet location, 2015
- Betsi Jackson, Murfreesboro location, 2013
Tharpe received the award in 2012.
Serving Tennessee self-storage professionals for more than a decade, the TNSSA offers four quarterly events, and a two-day legal seminar and conference each year. It has been affiliated with the national Self Storage Association since 2007.
Founded in 2003, A+ Storage operates seven facilities in Fortress, La Vergne, Mt. Juliet/Providence, Murfreesboro, Nashville, Nolensville and Spring Hill/Columbia, Tenn.