Theresa Bahnemann, manager of the STORExpress facility in Murrysville, Pa., was named “2019 Manager of the Year” last month by the Pennsylvania Self Storage Association (PASSA) during its annual meeting and conference. Bahnemann has managed the Murrysville property at 6335 William Penn Highway for three years. She’s credited with growing the facility’s physical occupancy by more than 25 percent in 2018. Move-ins also increased by an average of 11 per month, while customer reviews jumped 24 percent, during the same period, according to the PASSA.

“Theresa made tremendous strides in growing her personal and professional skillset, becoming a leader in the community, joining several professional groups, leading a charity drive and immersing herself and her team with the local economy to build lasting relationships,” the PASSA posted on its website.

Bahnemann also oversaw a $100,000 upgrade to the property’s exterior.

She was honored for her “demonstration of excellent service delivery and passion to ensure that the needs of customers are not only met but surpassed,” STORExpress officials said in a press release. The annual award recognizes superior performance, exemplary customer service and contributions to the self-storage industry, the release stated.

Bahnemann began her career with STORExpress in July 2011, according to her LinkedIn page.

Founded in 1998, STORExpress operates one self-storage facility in Ohio and 11 locations serving Pittsburgh and Western Pennsylvania. Its portfolio comprises more than 1.3 million net rentable square feet.

Sources:
Digital Journal, STORExpress Wins the Prestigious Pennsylvania Self Storage Association Award
Pennsylvania Self Storage Association, PASSA Manager of the Year Announced at the 2019 Annual Meeting and Conference