The roller-coaster that is COVID-19 has led many self-storage operators to reconsider their long-term management approach. For many, the hasty transition to online and contactless rentals this past spring opened their eyes to the potential for industry technology. Some are now pursuing full automation, closing their office doors and embracing remote management in all aspects.
In this thread on Self-Storage Talk, the industry’s largest online community, members are discussing their sentiments around an automated approach, including whether they have a plan and what it is, how staff feels about the change, if and how they’ve succeeded, and more. Could it be the right move for your storage business? Gather and share insight from peers and experts.