Susan Haviland | Inside Self Storage

Susan Haviland

Susan Haviland is the owner of Haviland Storage Services, which specializes in self-storage auditing, manager training, market studies and operational reviews. She has more than 32 years of industry experience, from serving as a site manager to acting as vice president of operations at Extra Space Storage Inc. and Price Self Storage. She’s a frequent speaker at industry conferences and tradeshows. For more information, call 760.401.0297.

Latest from Susan Haviland

Site Maintenance and Safety

Creating a Safe Workplace: A Guide for Self-Storage Operators in 2024 Creating a Safe Workplace: A Guide for Self-Storage Operators in 2024

bySusan Haviland

May 20, 2024

7 Min Read

Customer-Conflict-Dispute.jpg

Resolving Conflict With Coworkers or Customers: Advice for Self-Storage Managers Resolving Conflict With Coworkers or Customers: Advice for Self-Storage Managers

bySusan Haviland

Mar 31, 2023

6 Min Read

All from Susan Haviland

Suppliers and Products

Why Outsourcing May Be the Solution Your Self-Storage Operation Needs and the Services You Can Hire

Why Outsourcing May Be the Solution Your Self-Storage Operation Needs and the Services You Can Hire

bySusan Haviland

Self-Storage Owners! Learn Why Team Training Is Your Operational Panacea

Self-Storage Owners! Learn Why Team Training Is Your Operational Panacea

bySusan Haviland

Revenue Management

Why and How to Track Expenses for Your Self-Storage Operation

Why and How to Track Expenses for Your Self-Storage Operation

bySusan Haviland

The Hard and Soft Skills Every Self-Storage Manager Needs to Be Valued in the Modern Workplace

The Hard and Soft Skills Every Self-Storage Manager Needs to Be Valued in the Modern Workplace

bySusan Haviland

Self-Storage Owners: If You Want Your Business and Staff to Flourish, Prioritize Your Own Well-Being

Self-Storage Owners: If You Want Your Business and Staff to Flourish, Prioritize Your Own Well-Being

Self-Storage Owners: If You Want Your Business and Staff to Flourish, Prioritize Your Own Well-Being

bySusan Haviland

Suppliers and Products

Best Practices for Hiring Self-Storage Service Contractors and Vendors

Best Practices for Hiring Self-Storage Service Contractors and Vendors

bySusan Haviland

What It’s Like When COVID-19 Strikes at Your Self-Storage Operation

Team Down! What It’s Like When COVID-19 Strikes at Your Self-Storage Operation

Team Down! What It’s Like When COVID-19 Strikes at Your Self-Storage Operation

bySusan Haviland

Performing Successful Staff Evaluations in Self-Storage: Why and How

Performing Successful Staff Evaluations in Self-Storage: Why and How

bySusan Haviland

Customer Service and Experience

How to Deal With Self-Storage Tenants Who Break Your Facility Rules

How to Deal With Self-Storage Tenants Who Break Your Facility Rules

bySusan Haviland

Policy and Procedure: The Lifeblood of Your Self-Storage Operation

Policy and Procedure: The Lifeblood of Your Self-Storage Operation

bySusan Haviland

Best Practices for Self-Storage Employee Evaluations

Best Practices for Self-Storage Employee Evaluations

bySusan Haviland

The Role of Self-Storage Manager: 5 Abilities That Separate Excellence From Mediocrity

The Role of Self-Storage Manager: 5 Abilities That Separate Excellence From Mediocrity

The Role of Self-Storage Manager: 5 Abilities That Separate Excellence From Mediocrity

bySusan Haviland

Handling Difficult Service Situations: The Art of Appeasing Your Self-Storage Customers

Customer Service and Experience

Handling Difficult Service Situations: The Art of Appeasing Your Self-Storage Customers

Handling Difficult Service Situations: The Art of Appeasing Your Self-Storage Customers

bySusan Haviland

Managing Self-Storage Staff: Setting Expectations, Policies and Disciplinary Procedures

Managing Self-Storage Staff: Setting Expectations, Policies and Disciplinary Procedures

Managing Self-Storage Staff: Setting Expectations, Policies and Disciplinary Procedures

bySusan Haviland

10 Secrets to Hiring in Self-Storage: Learn the Keys to Success

10 Secrets to Hiring in Self-Storage: Learn the Keys to Success

bySusan Haviland

Dealing With Unhappy Self-Storage Customers: 7 Steps to Turning a Challenge Into an Opportunity

Customer Service and Experience

Dealing With Unhappy Self-Storage Customers: 7 Steps to Turning a Challenge Into an Opportunity

Dealing With Unhappy Self-Storage Customers: 7 Steps to Turning a Challenge Into an Opportunity

bySusan Haviland

Your Role as a Self-Storage Facility Manager: What It Takes to be Successful

Your Role as a Self-Storage Facility Manager: What It Takes to be Successful

bySusan Haviland

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