Susan Haviland

Susan Haviland

Latest from Susan Haviland

Customer-Conflict-Dispute.jpg
Staffing
Resolving Conflict With Coworkers or Customers: Advice for Self-Storage ManagersResolving Conflict With Coworkers or Customers: Advice for Self-Storage Managers
bySusan Haviland
Mar 31, 2023
6 Min Read
Outsourcing-Screen_0.jpg
Suppliers and Products
Why Outsourcing May Be the Solution Your Self-Storage Operation Needs and the Services You Can HireWhy Outsourcing May Be the Solution Your Self-Storage Operation Needs and the Services You Can Hire
bySusan Haviland
Aug 4, 2022
5 Min Read

All from Susan Haviland

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Staffing
Self-Storage Owners! Learn Why Team Training Is Your Operational Panacea
Self-Storage Owners! Learn Why Team Training Is Your Operational Panacea
Mar 5, 2022
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9 Min Read
bySusan Haviland
Expenses-Calculator.jpg
Revenue Management
Why and How to Track Expenses for Your Self-Storage Operation
Why and How to Track Expenses for Your Self-Storage Operation
Jan 5, 2022
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5 Min Read
bySusan Haviland
Hard-Soft-Skills.jpg
Staffing
The Hard and Soft Skills Every Self-Storage Manager Needs to Be Valued in the Modern Workplace
The Hard and Soft Skills Every Self-Storage Manager Needs to Be Valued in the Modern Workplace
May 21, 2021
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5 Min Read
bySusan Haviland
Self-Storage Owners: If You Want Your Business and Staff to Flourish, Prioritize Your Own Well-Being
Staffing
Self-Storage Owners: If You Want Your Business and Staff to Flourish, Prioritize Your Own Well-Being
Self-Storage Owners: If You Want Your Business and Staff to Flourish, Prioritize Your Own Well-Being
Jan 8, 2021
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3 Min Read
bySusan Haviland
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Suppliers and Products
Best Practices for Hiring Self-Storage Service Contractors and Vendors
Best Practices for Hiring Self-Storage Service Contractors and Vendors
Sep 30, 2020
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6 Min Read
bySusan Haviland
What It’s Like When COVID-19 Strikes at Your Self-Storage Operation
Industry News
Team Down! What It’s Like When COVID-19 Strikes at Your Self-Storage Operation
Team Down! What It’s Like When COVID-19 Strikes at Your Self-Storage Operation
Aug 14, 2020
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3 Min Read
bySusan Haviland
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Staffing
Performing Successful Staff Evaluations in Self-Storage: Why and How
Performing Successful Staff Evaluations in Self-Storage: Why and How
Jun 22, 2020
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7 Min Read
bySusan Haviland
How to Deal With Self-Storage Tenants Who Break Your Facility Rules
Customer Service and Experience
How to Deal With Self-Storage Tenants Who Break Your Facility Rules
How to Deal With Self-Storage Tenants Who Break Your Facility Rules
Feb 18, 2020
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6 Min Read
bySusan Haviland
Policy and Procedure: The Lifeblood of Your Self-Storage Operation
Industry News
Policy and Procedure: The Lifeblood of Your Self-Storage Operation
Policy and Procedure: The Lifeblood of Your Self-Storage Operation
Jan 27, 2020
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5 Min Read
bySusan Haviland
Best Practices for Self-Storage Employee Evaluations
Staffing
Best Practices for Self-Storage Employee Evaluations
Best Practices for Self-Storage Employee Evaluations
Jan 14, 2019
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5 Min Read
bySusan Haviland
The Role of Self-Storage Manager: 5 Abilities That Separate Excellence From Mediocrity
Staffing
The Role of Self-Storage Manager: 5 Abilities That Separate Excellence From Mediocrity
The Role of Self-Storage Manager: 5 Abilities That Separate Excellence From Mediocrity
Nov 5, 2018
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4 Min Read
bySusan Haviland
Handling Difficult Service Situations: The Art of Appeasing Your Self-Storage Customers
Customer Service and Experience
Handling Difficult Service Situations: The Art of Appeasing Your Self-Storage Customers
Handling Difficult Service Situations: The Art of Appeasing Your Self-Storage Customers
Oct 22, 2018
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4 Min Read
bySusan Haviland
Managing Self-Storage Staff: Setting Expectations, Policies and Disciplinary Procedures
Staffing
Managing Self-Storage Staff: Setting Expectations, Policies and Disciplinary Procedures
Managing Self-Storage Staff: Setting Expectations, Policies and Disciplinary Procedures
Aug 3, 2018
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4 Min Read
bySusan Haviland
10 Secrets to Hiring in Self-Storage: Learn the Keys to Success
Staffing
10 Secrets to Hiring in Self-Storage: Learn the Keys to Success
10 Secrets to Hiring in Self-Storage: Learn the Keys to Success
Dec 29, 2017
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6 Min Read
bySusan Haviland
Dealing With Unhappy Self-Storage Customers: 7 Steps to Turning a Challenge Into an Opportunity
Customer Service and Experience
Dealing With Unhappy Self-Storage Customers: 7 Steps to Turning a Challenge Into an Opportunity
Dealing With Unhappy Self-Storage Customers: 7 Steps to Turning a Challenge Into an Opportunity
Dec 15, 2016
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7 Min Read
bySusan Haviland
Your Role as a Self-Storage Facility Manager: What It Takes to be Successful
Staffing
Your Role as a Self-Storage Facility Manager: What It Takes to be Successful
Your Role as a Self-Storage Facility Manager: What It Takes to be Successful
Dec 21, 2015
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4 Min Read
bySusan Haviland
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NEW PODCAST! In this latest episode of “Sounds of Storage,” we talk with StoragePug's Tommy Nguyen about grassroots marketing, including what it entails for self-storage operators, why it’s making a “comeback,” and how to do it effectively.
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