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Director of Web Technology, Tellus Development LTD
Mohala Johnson is the director of Web technology for Tellus Development LTD, a real estate and development firm that operates more than 30 facilities in the Southeast United States. With more than 10 years management and customer-service experience, she handles the company’s digital and print marketing. Writing has always been a passion of hers and she is excited to share her knowledge with the self-storage industry. Connect with her on Twitter @MohalaJohnson or via LinkedIn at https://www.linkedin.com/in/mohalajohnson. For more information, visit www.tellusltd.com.
There are many things that can cause a self-storage customer to have a bad day, and a facility operator can easily find himself on the receiving end of that negativity. Here’s how to defuse the situation in three steps.