SkilCheck Services Inc., a Lodi, Calif.-based mystery-shopping and training company, has hired a new mystery-shopping coordinator, Monique Mack. Mack is a veteran in the customer-service industry with sales and management experience.
 
Prior to joining SkilCheck, she spent several years as a sales-floor supervisor in a high-volume call center. Her main focus was to train and develop phone-sales representatives to provide positive customer interactions. She also has an extensive background in call monitoring and evaluation as well as training hundreds of phone representatives in customer-service, sales and account-retention skills.
 
As a highlight in her career, Mack was responsible for training and staffing the RSVP line for Gov. Arnold Schwarzenegger’s inauguration galas in 2003 and 2006. She was also part of a team effort to coordinate and staff the donation line for Hurricane Katrina relief efforts during Monday night football in September 2005.
 
Mack specializes in boosting productivity and morale through individual coaching, team-building efforts and specialized training. For more information, visit www.skilcheck.com.