Recipe for Customer-Service Excellence: Find with care, hire with care, retain with care … repeat
The quality of your customer service directly impacts your company's current and future financial stability and potential. Since the single greatest influence over your customers' experience is the quality of your customer-facing staff, it's imperative to find, hire and retain top-quality talent for your line staff and management positions. This whitepaper will tell you how to accomplish this critical task.
- How customer service affects the financial stability of small, mid-size and large companies
- How to find and hire top-quality talent for a company's customer-facing staff positions
- How to retain quality customer-service staff and what to do when a key employee leaves