Staffing


  • High-Performance Leasing and Your Staff
    These days, self-storage competes on a very aggressive playing field, and a winning lineup of storage specialists is the most critical aspect of the game. Mom-and-pop squads, once the dynamic duos of the industry, have been replaced by teams of high-performance players. ...More
    December 1, 2005 Greg Call Posted in Articles
  • Management Is Key to Marketing
    Though the paradigm is changing, most self-storage management teams are hired from other professions, which means they may not possess the marketing experience required to run a successful operation. Many facility owners mistakenly believe the main qualification of a good ...More
    July 1, 2005 Fred Gleeck Posted in Articles
  • Workers’ Compensation
    Workers’ compensation is designed to ensure that employees injured or disabled while on the job are properly compensated, negating the need for related lawsuits. It also provides benefits for dependents of workers killed by work-related accidents or illness. Some laws also ...More
    January 1, 2005 Amy Brown Posted in Articles
  • Hiring, Training& Retention
    Do you know how much it costs to hire, train and retain a new employee? The numbers may amaze you. One self-storage employee may be a bigger expense than you realize. Typically, our managers wear many hats: marketer, customer-service rep, salesperson, supply clerk, ...More
    December 1, 2004 Thomas Krendl Posted in Articles
  • The State of Hiring and Recruitment
    Do you feel comfortable with your self-storage applicants, their strengths and weaknesses, reliability and purpose? Do they seem genuinely interested in the position you offer? Do you ask relevant questions during the interview process? Do your candidates? Do they seem ...More
    December 1, 2004 Greg Call Posted in Articles
  • Hiring Sales-Savvy Staff
    Most of us agree it is better to have sales-savvy staff than not. Our business requires intense customer interaction. The person at the front desk wearing your logo shirt is the reason people choose to store with you or your competitor. When a tenant has a problem, it is ...More
    December 1, 2004 Tron Jordheim Posted in Articles
  • Staffing Solutions
    Today’s self-storage managers are much more challenged in their day-to-day operations than in years past. This is mostly due to the ever-increasing competition they face. It is not uncommon for markets to be overbuilt with new, existing facilities or those in the ...More
    December 1, 2004 Cheryl Kelley Posted in Articles
  • Down to the Nitty Gritty
    Thirty-four years ago, when I started as an agent with a large mutual-insurance company, the “secret to success” was indeed the mystery. I was told it was the law of large numbers. If you made 100 sales a year, you could not fail. One hundred seemed like a lot, but when my ...More
    October 1, 2004 Pete Altringer Posted in Articles
  • Sterling Management Services
    Sterling Management ServicesMatching properties with profits By Kimberly Hundley When Sterling Management Services takes on a new project or problem-child facility, you can be sure it won’t resort to a one-size-fits-all solution. Instead, each property’s distinctive ...More
    October 1, 2004 Kimberly Hundley Posted in Articles
  • Facts on Builder’s Risk
    Facts on Builder’s Risk By Amy Brown When constructing a new facility or expanding a current one, it is critical to include insurance in the planning of the project. Construction sites involve unique risks that may not be included in a standard business-insurance policy. It ...More
    September 1, 2004 Amy Brown Posted in Articles