Staffing Solutions
Today’s self-storage managers are much more challenged in their day-to-day operations than in years past. This is mostly due to the ever-increasing competition they face. It is not uncommon for markets to be overbuilt with new, existing facilities or those in the ...More
December 1, 2004 Cheryl Kelley
Posted in Articles
Hiring Sales-Savvy Staff
Most of us agree it is better to have sales-savvy staff than not. Our business requires intense customer interaction. The person at the front desk wearing your logo shirt is the reason people choose to store with you or your competitor. When a tenant has a problem, it is ...More
December 1, 2004 Tron Jordheim
Posted in Articles
The State of Hiring and Recruitment
Do you feel comfortable with your self-storage applicants, their strengths and weaknesses, reliability and purpose? Do they seem genuinely interested in the position you offer? Do you ask relevant questions during the interview process? Do your candidates? Do they seem ...More
December 1, 2004 Greg Call
Posted in Articles
Hiring, Training& Retention
Do you know how much it costs to hire, train and retain a new employee? The numbers may amaze you. One self-storage employee may be a bigger expense than you realize. Typically, our managers wear many hats: marketer, customer-service rep, salesperson, supply clerk, ...More
December 1, 2004 Thomas Krendl
Posted in Articles
Down to the Nitty Gritty
Thirty-four years ago, when I started as an agent with a large mutual-insurance company, the “secret to success” was indeed the mystery. I was told it was the law of large numbers. If you made 100 sales a year, you could not fail. One hundred seemed like a lot, but when my ...More
October 1, 2004 Pete Altringer
Posted in Articles
Sterling Management Services
Sterling Management ServicesMatching properties with profits By Kimberly Hundley When Sterling Management Services takes on a new project or problem-child facility, you can be sure it won’t resort to a one-size-fits-all solution. Instead, each property’s distinctive ...More
October 1, 2004 Kimberly Hundley
Posted in Articles
Facts on Builder’s Risk
Facts on Builder’s Risk By Amy Brown When constructing a new facility or expanding a current one, it is critical to include insurance in the planning of the project. Construction sites involve unique risks that may not be included in a standard business-insurance policy. It ...More
September 1, 2004 Amy Brown
Posted in Articles
Mr. Right Manager
Hire, train, motivate and retain great employees—it seems simple, but is it? How many times has this happened to you? You can’t believe your good fortune. You find the perfect candidate for the job. He looks the part and gives all the right answers during the interview. You ...More
December 1, 2003 Tammy Ross
Posted in Articles
The Interview Process
Most self-storage owners and operators have had to hire for a position at one time or another. We all know the drill. You effectively get the word out that your organization is hiring, and you end up with a stack of résumés and applications to pour through. But this is ...More
December 1, 2003 Raymond E. McRae
Posted in Articles
Working With Property Management
If you are a self-storage owner who has just purchased a facility but have no industry experience, you may find the tasks involved with starting a new business a bit overwhelming. Management companies are available to assist and guide you through the beginning stages and ...More
October 1, 2003 Amy Brown
Posted in Articles
