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With technology rapidly evolving, it’s critical self-storage managers and owners be tech-savvy. They should be able to competently navigate their facility’s management software for day-to-day operations and advanced reporting. Many management software programs remain Windows-based platform, but now operators can also choose Web-software applications. Self-storage operators are revamping their websites for better search-engine optimization for organic search results, and some are experimenting with pay-per-click advertising and third-party self-storage directories. Operators are boosting their facility websites to include real-time reservation and payment modules and other customer relationship management systems, along with blogs and articles with tips for consumers. Most operators recognize we live in a world filled with automation and consumers who want what they want when they want it. These operators are experimenting with unmanned sites, including self-storage kiosks and automated self-storage retrieval systems. Self-storage security is no longer restricted to keypad access and security gates. Today’s facilities have sophisticated video-surveillance systems with digital video recorders, individual door alarms, online remote monitoring, unit overlocks and network video recorders.

  • Terminal Services vs. Thin Client
    Management software is a fundamental consideration for any self-storage operator, and the technology is always changing. The market has seen an influx of web-based management packages, which deliver an array of advantages. But which one do you choose? When shopping for the ...More
    May 1, 2005 Steven Smith Posted in Articles, Technology
  • Technology: Your Competitive Edge
    I recently attended a couple of workshops on self-storage demand. The presenters shared some revealing information about the escalating competitiveness of the industry. Given the increased saturation of the business, it’s clear that owners and operators need to better ...More
    May 1, 2005 Terry Bagley Posted in Articles, Technology
  • Technology vs. Relationships
    Where have the gas-station attendant, bank teller and corporate receptionist gone? While they’re not completely extinct, they are shrinking in number. Like it or not, we’re all changing the way we do business. In the past, we built relationships and often made buying ...More
    May 1, 2005 Lee A. Miller Posted in Articles, Technology
  • Storage Facilities and EFT
    In the past, self-storage businesses received the lion’s share of rental payments in the form of paper checks, but these are quickly becoming a thing of the past. Electronic-check payments, known as electronic funds transfer (EFT), are fast becoming an efficient, economical ...More
    May 1, 2005 Alison Kiesa Posted in Articles, Finance, Technology
  • Management Software for Multiple Sites
    The self-storage industry has experienced brisk growth, and many companies operate multiple facilities. Having more than one site involves unique challenges, such as how to generate new business, reduce labor costs, impose better operational controls, manage technology ...More
    May 1, 2005 Kat Shenoy Posted in Articles, Technology
  • Installing Manager Upgrades
    Twenty-five years ago, I was on the management team of a small community bank. I specifically remember a meeting in 1978 in which we discussed a new product: the automated teller machine, recognized today as the ATM by every man, woman and child. Diebold, a supplier of ...More
    May 1, 2005 Rick McGee Posted in Articles, Technology
  • The Web Advantage
    There’s no doubt the Internet has changed the way we do business. While the impact of the web has been greater for some industries than others, it’s finally affecting the self-storage industry and shaping our business landscape. One of the main reasons the web has such an ...More
    May 1, 2005 Srini Vasan Posted in Articles, Technology
  • Software & Technology Vendor Showcase
    Inside Self-Storage is pleased to express its gratitude to the software and technology vendors that support this annual edition through the purchase of advertising. Look for ads from all of the following suppliers in the body of this issue. AndraTech Software Corp. P.O. Box ...More
    May 1, 2005 Posted in Articles, Technology
  • Just the Facts
    I grew up with Buck Rogers, Dick Tracy and a host of comic-book heroes. Yes, I’m at that age when old dogs have to learn new tricks. Remember wrist radios, space ships, transporters and a lot of other imagined futuristic inventions? Who would have thought that many of those ...More
    May 1, 2005 Fred Grauer Posted in Articles, Technology
  • The Importance of Data Accuracy
    “It’s that rotten software again!” When a technological problem surfaces at a self-storage facility, most operators assume the mistake lies with their management software. But often the software isn’t the problem. Believe it or not, errors can usually be traced back to the ...More
    May 1, 2005 Dallas Dogger Posted in Articles, Technology