Technology

With technology rapidly evolving, it’s critical self-storage managers and owners be tech-savvy. They should be able to competently navigate their facility’s management software for day-to-day operations and advanced reporting. Many management software programs remain Windows-based platform, but now operators can also choose Web-software applications. Self-storage operators are revamping their websites for better search-engine optimization for organic search results, and some are experimenting with pay-per-click advertising and third-party self-storage directories. Operators are boosting their facility websites to include real-time reservation and payment modules and other customer relationship management systems, along with blogs and articles with tips for consumers. Most operators recognize we live in a world filled with automation and consumers who want what they want when they want it. These operators are experimenting with unmanned sites, including self-storage kiosks and automated self-storage retrieval systems. Self-storage security is no longer restricted to keypad access and security gates. Today’s facilities have sophisticated video-surveillance systems with digital video recorders, individual door alarms, online remote monitoring, unit overlocks and network video recorders.


  • Facility Communications Systems
    In today's competitive environment, exceptional customer service is what makes a self-storage facility stand out from the rest. One of the most effective ways to promote exceptional service is a state-of-the-art communications system. The quality of the security system you ...More
    June 1, 2003 Karen Genualdi and Courtney Doerfler Posted in Articles, Technology
  • Security Works in an Unwired World
    Cartoon detective Dick Tracy relied on instantaneous wireless communication to stay in touch with headquarters in his endeavors to thwart criminals. Chester Gould, the cartoon's creator, had a penchant for innovative crime-fighting tools, the most famous of which was ...More
    June 1, 2003 Steve Cooper Posted in Articles, Technology
  • Remote Management
    The Internet plays a substantial role in almost any industry. With the self-storage industry catching the wave of technological advancement and change, it is safe to say operators will continue to capitalize on this area and take advantage of the many innovations changing ...More
    May 1, 2003 Jennifer Flachman Posted in Articles, Technology
  • The Future of Self-Storage Technology
    Predicting the future can be risky. Take, for example, Thomas Watson Sr. of IBM and his prediction that "Five computers should be enough," or Bill Gates' forecast that "No one will ever need more than 640k of memory." So with the expectation almost everything we can predict ...More
    May 1, 2003 Michael Richards Posted in Articles, Technology
  • Choosing Records-Management Software
    This article reviews the basic features to look for when evaluating records-storage software packages, reveals some red flags to watch for, and discusses some of the "wow" factors in new technology that will allow you to compete with the big guys. You're new to the ...More
    May 1, 2003 Anne Sommi Edmonson Posted in Articles, Technology
  • technoware
    I was discussing this issue with my art director, when I confided I was having difficulty writing this month's letter. "There's just so little I can say about software and technology that hasn't already been said a hundred times. This topic does not inspire me!" She ...More
    May 1, 2003 Teri L. Lanza Posted in Articles, Technology
  • Using Software to Enhance Customer Service
    Storage operators put their management software to good use by tracking payments, improving collections and managing many other primary business functions. But management programs also offer increasing opportunities to mine customer information for more personal and prompt ...More
    May 1, 2003 Markus Hecker Posted in Articles, Technology
  • The Internet and Records Management
    Think back to the 1960s. Computer salesman H. Ross Perot formed a computer company called Electronic Data Systems; Polaroid introduced color-film prints that developed in 60 seconds, manual typewriters were still in use, people listened to vinyl records ... Much has changed ...More
    May 1, 2003 Scott Bidwell Posted in Articles, Technology
  • Management Monitors
    Your manager will stare at your facility's PC monitor for at least a few hours on a daily basis. A hard-to-read screen will result in a noticeable reduction of productivity and may cause headaches. CRT vs. LCD For everyday use, 19-inch CRT (cathode ray tube) monitors give ...More
    May 1, 2003 Doug Carner Posted in Articles, Technology
  • Real-Time Management Software
    Everyone wants to know as much information regarding the operation of their self-storage facilities as possible; and they want that information to be detailed, at their fingertips for immediate reference, and current. How "current" is a complicated question, and being able ...More
    May 1, 2003 James Hafen Posted in Articles, Technology