With technology rapidly evolving, it’s critical self-storage managers and owners be tech-savvy. They should be able to competently navigate their facility’s management software for day-to-day operations and advanced reporting. Many management software programs remain Windows-based platform, but now operators can also choose Web-software applications. Self-storage operators are revamping their websites for better search-engine optimization for organic search results, and some are experimenting with pay-per-click advertising and third-party self-storage directories. Operators are boosting their facility websites to include real-time reservation and payment modules and other customer relationship management systems, along with blogs and articles with tips for consumers. Most operators recognize we live in a world filled with automation and consumers who want what they want when they want it. These operators are experimenting with unmanned sites, including self-storage kiosks and automated self-storage retrieval systems. Self-storage security is no longer restricted to keypad access and security gates. Today’s facilities have sophisticated video-surveillance systems with digital video recorders, individual door alarms, online remote monitoring, unit overlocks and network video recorders.
Peas in a Pod
In recent years the buzz has been about incorporating the Internet with management tools, adding call centers to increase store traffic and utilizing kiosks. These all add value to the business either by slimming the accounting and record-keeping functions, increasing ...More
Security and Management Software
In the early days, self-storage security relied on chain-link fences and padlocks. Management “software” was limited to a pad of paper and pencil. How things have changed! ...More
To Rent or Not to Rent: That Is the Customer's Question!
Tron Jordheim of PhoneSmart will offer insights on the thought process of a potential renter as well as the criteria prospects use when choosing which a storage facility at the Inside Self-Storage Expo in Reno, Nev., July 19-22. ...More
PhoneSmart Launches New Industry Blogs
Columbia, Mo.-based PhoneSmart launched two new industry blogs to keep clients and industry professionals up-to-date with issues and perspectives of importance. ...More
To the Rescue
Accepting timely payments is a must for your business to survive; however, in this ever-changing world where everyone is on the move, conventional methods limit a business' ability to collect on a timely basis. Businesses are forced to create solutions to meet customer ...More
Like a Rock
It’s probably the question I hear most when talking with prospective customers: “With all the different software programs on the market and the varying prices, how do I know which one to buy?” The array of choices can seem overwhelming. But don’t fret; with a few basic ...More
Do You Process Credit Cards the Old-Fashioned Way?
Processing credit card transactions through a conventional retail merchant account could be costing your storage business in unnecessary fees and putting your business and customers’ security at risk. Many credit card transactions in the storage industry are not ...More
The Changing World of Software
Over the last few years, many operators upgraded from DOS to Windows programs. New technology brought better electronic billing options; stores became more retail-oriented; users started to systematically collect marketing data; and most operators have Internet access and a ...More
Kiosks Kick Up Self-Service
The first U.S. self-service kiosk was installed in 1971 at the Citizens & Southern National Bank in Atlanta. Now every bank has an automated teller machine. Last year, ATMs numbered more than 396,000 in the United States alone. After Sept. 11, 2001, the airline industry ...More
Before the Crash
Given time, all computers fail. They may run for years without a hiccup or may crash within months of purchase. You can protect yourself by copying and storing data in a safe place. Many businesses don’t want to spend the money or time to properly protect data, but given ...More