Technology

With technology rapidly evolving, it’s critical self-storage managers and owners be tech-savvy. They should be able to competently navigate their facility’s management software for day-to-day operations and advanced reporting. Many management software programs remain Windows-based platform, but now operators can also choose Web-software applications. Self-storage operators are revamping their websites for better search-engine optimization for organic search results, and some are experimenting with pay-per-click advertising and third-party self-storage directories. Operators are boosting their facility websites to include real-time reservation and payment modules and other customer relationship management systems, along with blogs and articles with tips for consumers. Most operators recognize we live in a world filled with automation and consumers who want what they want when they want it. These operators are experimenting with unmanned sites, including self-storage kiosks and automated self-storage retrieval systems. Self-storage security is no longer restricted to keypad access and security gates. Today’s facilities have sophisticated video-surveillance systems with digital video recorders, individual door alarms, online remote monitoring, unit overlocks and network video recorders.


  • OpenTech Moves to Phoenix Headquarters
    OpenTech Alliance Inc., creators of the INSOMNIAC self-storage kiosk, moved into new headquarters in Phoenix. ...More
    February 1, 2006 Posted in News, Technology
  • E-Mail Management
    The movement of e-mail to center stage as a business-communication medium has made it critical for companies to systematically manage their incoming and outgoing messages. They need to know who is trying to reach them and why, and which potential customers they are ...More
    January 1, 2006 Ian Wayne Posted in Articles, Technology
  • PhoneSmart Creates Role-Play Helpline, Adds Spanish Call Group
    PhoneSmart created a new sales-training technique: the role-play helpline. It also added a Spanish call-group option for its call-center clients. ...More
    December 9, 2005 Posted in News, Technology
  • Automated Management
    As in most industries today, automation is changing the way self-storage facilities do business. Operators nationwide are realizing how technology can positively impact their facilities and bottom line. Not too long ago, the term “automated” meant a storage facility had a ...More
    December 1, 2005 Raymond E. McRae and Curtis Sojka Posted in Articles, Technology
  • Electronic Revenue Options
    The traditional payment methods accepted by self-storage businesses—cash, check and credit card—are now available in the form of electronic funds transfer. Electronic banking provides merchants with ever-increasing opportunities to streamline payment processing while ...More
    November 1, 2005 Alison Kiesa Posted in Articles, Finance, Technology
  • PhoneSmart Essay Contest
    PhoneSmart Director Tron Jordheim knows he’ll need Spanish-speaking employees to bolster his business in years to come. So will other companies. Rather than wait for Mohammed to come to the mountain, he’s done something better: He’s created a scholarship-essay contest to ...More
    October 1, 2005 Kimberly Hundley Posted in Articles, Technology
  • The Marriage of Records Storage and Software
    Here is a must read for anyone planning to purchase software for records-storage management. Finding the right solution requires a substantial investment of time and money. However, once you hit upon that accurate, flexible, secure, easy-to-use tool for accessing records ...More
    October 1, 2005 Ian Thomas Posted in Articles, Technology
  • Product Showcase
    INSOMNIAC Customers testify on behalf of OpenTech kiosks As OpenTech Alliance Inc. approaches its three-year anniversary, it has a lot to celebrate. In its short history, the company has emerged as a leading developer of self-service kiosks for the storage industry, with ...More
    September 1, 2005 Posted in Articles, Technology
  • Storage Blog User Wins Registration to ISS Miami Expo
    Amanda Coyle won a free registration package for the Inside Self-Storage Expo in Miami, Fla., Oct. 26-29, by entering a “Pick Your Favorite Self-Storage Blog Entry” contest sponsored by PhoneSmart. ...More
    July 29, 2005 Posted in News, Marketing, Technology
  • Computer Upkeep and Upgrades
    When they think about facility maintenance, most self-storage operators forget about their computer and related equipment. But these important items need preservation, including physical cleaning and the upkeep of system software. Proper maintenance will help ensure your ...More
    July 1, 2005 Michael Richards Posted in Articles, Technology