Technology

With technology rapidly evolving, it’s critical self-storage managers and owners be tech-savvy. They should be able to competently navigate their facility’s management software for day-to-day operations and advanced reporting. Many management software programs remain Windows-based platform, but now operators can also choose Web-software applications. Self-storage operators are revamping their websites for better search-engine optimization for organic search results, and some are experimenting with pay-per-click advertising and third-party self-storage directories. Operators are boosting their facility websites to include real-time reservation and payment modules and other customer relationship management systems, along with blogs and articles with tips for consumers. Most operators recognize we live in a world filled with automation and consumers who want what they want when they want it. These operators are experimenting with unmanned sites, including self-storage kiosks and automated self-storage retrieval systems. Self-storage security is no longer restricted to keypad access and security gates. Today’s facilities have sophisticated video-surveillance systems with digital video recorders, individual door alarms, online remote monitoring, unit overlocks and network video recorders.


  • Management Software for Multiple Sites
    The self-storage industry has experienced brisk growth, and many companies operate multiple facilities. Having more than one site involves unique challenges, such as how to generate new business, reduce labor costs, impose better operational controls, manage technology ...More
    May 1, 2005 Kat Shenoy Posted in Articles, Technology
  • Storage Facilities and EFT
    In the past, self-storage businesses received the lion’s share of rental payments in the form of paper checks, but these are quickly becoming a thing of the past. Electronic-check payments, known as electronic funds transfer (EFT), are fast becoming an efficient, economical ...More
    May 1, 2005 Alison Kiesa Posted in Articles, Finance, Technology
  • Technology vs. Relationships
    Where have the gas-station attendant, bank teller and corporate receptionist gone? While they’re not completely extinct, they are shrinking in number. Like it or not, we’re all changing the way we do business. In the past, we built relationships and often made buying ...More
    May 1, 2005 Lee A. Miller Posted in Articles, Technology
  • Terminal Services vs. Thin Client
    Management software is a fundamental consideration for any self-storage operator, and the technology is always changing. The market has seen an influx of web-based management packages, which deliver an array of advantages. But which one do you choose? When shopping for the ...More
    May 1, 2005 Steven Smith Posted in Articles, Technology
  • Self-Storage Kiosks
    Self-service kiosks burst onto the self-storage scene in late 2003 as the newest way to increase facility profitability. In just over a year, they have jumped to the top of the shopping list for most facilities, especially those in the planning and construction phases. ...More
    May 1, 2005 Curtis Sojka Posted in Articles, Technology
  • Technology: Your Competitive Edge
    I recently attended a couple of workshops on self-storage demand. The presenters shared some revealing information about the escalating competitiveness of the industry. Given the increased saturation of the business, it’s clear that owners and operators need to better ...More
    May 1, 2005 Terry Bagley Posted in Articles, Technology
  • Got Wireless?
    Wireless networks are springing up everywhere in places like Starbucks, McDonald’s, airports, hotels and libraries. It’s almost impossible to go a whole day without stumbling into a wireless zone or “hotspot.” Why are they so popular? The reason is simple: freedom from ...More
    May 1, 2005 Christine Spisto Posted in Articles, Technology
  • The Great Software Wars (Revisited)
    Eleven years ago, my company’s founder, David Reddick, wrote an article for this magazine titled “The Great Software Wars,” which addressed essentials in selecting self-storage software. I’d like to revisit the topic, looking at what has changed over time and what basics ...More
    May 1, 2005 John Fogg Posted in Articles, Technology
  • Hi-Tech Cavalcade
    It’s a technological world, and I’m a technological girl. I prefer online shopping to braving the mall. I love my laptop. I’m addicted to my PDA, MP3 player and AIM. My phone is for text messaging, and I keep a blog. My keychain holds a USB memory key. I buy CDs only to ...More
    May 1, 2005 Teri L. Lanza Posted in Articles, Technology
  • Savvy Software Shopping
    As a self-storage manager—whether for a privately held company or one publicly traded with thousands of shareholders—your job remains the same: effective operation of the business. Your facility’s management software is one of the tools that make the job possible. If you ...More
    May 1, 2005 John Rodrigues Posted in Articles, Technology