With technology rapidly evolving, it’s critical self-storage managers and owners be tech-savvy. They should be able to competently navigate their facility’s management software for day-to-day operations and advanced reporting. Many management software programs remain Windows-based platform, but now operators can also choose Web-software applications. Self-storage operators are revamping their websites for better search-engine optimization for organic search results, and some are experimenting with pay-per-click advertising and third-party self-storage directories. Operators are boosting their facility websites to include real-time reservation and payment modules and other customer relationship management systems, along with blogs and articles with tips for consumers. Most operators recognize we live in a world filled with automation and consumers who want what they want when they want it. These operators are experimenting with unmanned sites, including self-storage kiosks and automated self-storage retrieval systems. Self-storage security is no longer restricted to keypad access and security gates. Today’s facilities have sophisticated video-surveillance systems with digital video recorders, individual door alarms, online remote monitoring, unit overlocks and network video recorders.
Cutting Edge Self Storage President Contributes to Industry Education: Management Webinar and Technology Panel
Self-storage management expert Stephan Ross, president of Cutting Edge Self Storage Management & Consulting, will participate as a presenter in two industry education events. ...More
How Will the Yahoo/Bing Merger Affect Your Self-Storage Facility's Online Marketing Campaign?
The recent Yahoo/Bing merger could bring changes to the way self-storage operators conduct their online marketing campaigns. ...More
Westport Properties Chooses XPS Solutions as its Call-Center Solutions Partner
Westport Properties has selected XPS Solutions, a provider of telephone sales and customer-service support to the self-storage industry, as its call-center business-solutions partner. ...More
SMD Software Releases Google Maps Interface and CRM Module for SiteLink Web Edition
SMD Software Inc., provider of SiteLink self-storage management software, has released a next-generation Google Maps interface and CRM (customer relationship management) module for its Web Edition. ...More
Edifying Self-Storage Managers: Keeping Staff Current on Industry Legislation, Technology and Operational Methods
One of the most important tasks of a self-storage owner, investor, management company, regional manager/director or facility trainer is making sure the company’s most important assets—its employees—are up to date on all aspects of their job. This includes areas such as ...More
Input Wanted: Making Self-Storage Talk More Mobile?
The biggest smartphone advantage for me is that Self-Storage Talk, the official online forum of Inside Self-Storage, is always in my pocket. If I want to log onto the forum while I'm sitting on a train or in a hotel room, I can. ...More
XPS Solutions and QuikStor Offer Call-Center Integration
XPS Solutions, which offers call-center solutions for the self-storage industry, and QuikStor, a self-storage security and software provider, are now offering call-center integration. ...More
Using Tracking and Management Technology in Self-Storage to Maximize Sales Leads
What happens once a self-storage prospect does reach out to the facility operator? Are those leads handled as aggressively as they should be? Looking at industry statistics, operators don’t appear to turn as many prospects into customers as they could. The valuable leads ...More
Self-Storage Audience Trending Toward Tech
The self-storage industry has made tremendous strides in becoming tech-savvy in the past year, and it doesn't show signs of slowing down. Here are a few things gleaned from the recent Inside Self-Storage World Expo in New Orleans. ...More
Attendees Talk Technology and More at Inside Self-Storage World Expo in New Orleans
Hundreds of self-storage owners, operators, investors, builders and vendors from around the country—and dozens from around the world—descended upon New Orleans for three days of education, exhibits, workshops and more. ...More