Self-Storage Manager


  • Components of the Third-Party Management Package
    Services offered by management companies run the gamut within our niche industry. Some include "soup to nuts" and all courses in between, while others are very basic. What role do management companies play in the startup and ongoing success of your self-storage property? Is ...More
    April 3, 2008 M. Anne Ballard Posted in Articles, Management
  • Hiring the Right Management Firm for You
    One result of industry maturation is that many owners have turned to property-management firms that specialize in self-storage for the expertise needed to maximize the return on their investments. Management companies can provide a competitive edge for self-storage ...More
    April 2, 2008 Maurice Pogoda and Tom Berlin Posted in Articles, Management
  • Deciding on Outsourced Management
    A third-party management company has experience in property management, including finding, hiring, training and placement of onsite management staff and accounting and maintenance services. It will set up and handle all day-to-day operations and interaction with onsite ...More
    April 1, 2008 Pamela Alton Posted in Articles, Management
  • Speaking of Sales: Breaking the Rules
    I knew it was going to happen. It was Christmas Eve, and I went into the office to get caught up. Something also told me we’d be getting a call (or several) from a client facility, where there’d be an anxious renter facing a lockout situation. It happens frequently: Someone ...More
    March 1, 2008 Tron Jordheim Posted in Articles
  • Manager's Memo: Service Starts at the Signature
    As managers, we’re always focused on drawing customers to our business to rent units. We obsess about marketing strategies to lure potential customers to pick up the phone and call; we practice our phone skills to sound personable and trustworthy; and we go to great lengths ...More
    March 1, 2008 Mel Holsinger Posted in Articles
  • Manager's Memo: Resolutions Reap Rewards
    It’s impossible to believe, but we are now in 2008. Need some help making resolutions to set the tone for a successful and rewarding year? Read on for tips to get your facility off to a great start. R = Responsive Operators need to be more responsive to customers. Overall, ...More
    January 2, 2008 Mel Holsinger Posted in Articles, Management
  • Overcoming Obstacles to Training
    Staff training is becoming increasingly vital for self-storage operations. As competitive pressures rise and the power of the rent increase slackens, many storage companies will look to better training as a tool for improving revenue and profit. Itused to be you could ...More
    November 9, 2007 Tron Jordheim Posted in Articles
  • Learning to Sell Self-Storage
    The self-storage industry has boomed over the past several years. As competition escalates and facilities adopt the same features and benefits, it’s critical for owners and managers to focus on the basics of phone and face-to-face sales. Selling is a creative process, more ...More
    November 9, 2007 Brian Byrd Posted in Articles
  • Special Operations: Training Never Rests
    It would be nice to see more consistency in the area of self-storage training. It seems we’re programmed to train only when performance is down, making us more reactive than proactive. If we look at staff development as more of an investment than an expense, it can ...More
    November 9, 2007 Brad North Posted in Articles
  • Staff Compensation
    A topic that frequently comes up in conversations with self-storage owners and operators is staff compensation and incentive programs. Everyone is looking for the “norm” in these areas, but it seems as though there isn’t one. Compensation ranges from sparse to extravagant ...More
    November 9, 2007 Linnea Appleby Posted in Articles, Management