Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Are You Offending Your Self-Storage Prospects Without Realizing It?
What a self-storage manager chooses to call a prospect before the person’s name is learned or any kind of rapport is developed can create mutual trust and respect or, perhaps, alienation. It may seem innocuous, but the honorifics we choose to apply to complete ...More
Live-Video Monitoring and Self-Storage: Avoiding Crime, Risk and Liability
Live-video monitoring is a new risk-management solution for self-storage operators. The advanced security technology helps to reduce theft and property damage, increase occupancy levels, and consolidate camera security onto a state-of-the-art enterprise platform. ...More
Considerations for Outsourcing Your Self-Storage Manager Training
There are a number of industry experts who can provide training for self-storage managers. Here are some things owners should consider to help them decide if outsourcing is right for their staff. ...More
A Self-Storage Operator's Guide to Hiring Outside Service Contractors
When you operate a self-storage facility, there are times when you need to hire outside service contractors. Here are some things to consider the next time you negotiate a contract. ...More
Happy Birthday, Self-Storage Talk: Community Celebrates 7 Years!
This month, Self-Storage Talk is celebrating its seventh birthday! Find out how the biggest online self-storage community will benefit you! ...More
E-SoftSys Releases Version 4.5 of Self Storage Manager Software
E-SoftSys, a provider of self-storage management software, has released version 4.5 of its Self Storage Manager (SSM) program and e-CRM, its customer-relationship-management module. The new version was designed for enhanced connectivity using the latest .Net technologies ...More
From Onsite to Online: How Hosting Local Events Can Improve Your Self-Storage Facility’s Web Presence
Hosting a local event doesn’t just increase your self-storage facility’s physical presence, it can help to increase your Web presence. Learn how to leverage technology to bring in online leads when you host live community events. ...More
6 Reasons to Switch to Online Self-Storage Auctions
There are a number of salient benefits to holding your self-storage auctions online rather than on site. Here are six reasons to consider making the switch. ...More
8 Guidelines for Choosing Your Self-Storage Management Software
Researching management software for your self-storage business may seem overwhelming and confusing. Here are eight simple guidelines for choosing a program. ...More
ISS News Desk: New Self-Storage Products Kick Off New Year
It’s not uncommon for self-storage suppliers to kick off a new year with product releases, and 2015 is no exception. This ISS News Desk takes a look at several new offerings designed to improve operational efficiency, from human resources services to payment ...More