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Management

Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.


  • Industry Overview: Fee Management
    The concept of third-party self-storage management started to become popular in the '60s and 70s when facility owners decided a) they had more important things to do; b) they did not like or were not capable of handling all operational functions; or c) they recognized that ...More
    April 9, 2008 Mel Holsinger Posted in Articles, Management
  • Achieving Greater Heights With Some Management Help
    Over the last decade, the self-storage industry has grown to new heights. Today’s self-storage facilities are built better, featuring the newest technological advancements and catering to a customer’s every need. With reasonable interest rates and quality returns, the ...More
    April 7, 2008 Tammy Ross Posted in Articles, Management
  • Investing in Facility Management: What You Get
    Choosing the right third-party property-management company doesn’t have to be the daunting task it sometimes seems to be. There are several things that you, as a self-storage owner, can do to prepare yourself and guarantee the right fit for your business. Making the ...More
    April 5, 2008 Sarah Little Posted in Articles, Management
  • Components of the Third-Party Management Package
    Services offered by management companies run the gamut within our niche industry. Some include "soup to nuts" and all courses in between, while others are very basic. What role do management companies play in the startup and ongoing success of your self-storage property? Is ...More
    April 3, 2008 M. Anne Ballard Posted in Articles, Management
  • Hiring the Right Management Firm for You
    One result of industry maturation is that many owners have turned to property-management firms that specialize in self-storage for the expertise needed to maximize the return on their investments. Management companies can provide a competitive edge for self-storage ...More
    April 2, 2008 Maurice Pogoda and Tom Berlin Posted in Articles, Management
  • Deciding on Outsourced Management
    A third-party management company has experience in property management, including finding, hiring, training and placement of onsite management staff and accounting and maintenance services. It will set up and handle all day-to-day operations and interaction with onsite ...More
    April 1, 2008 Pamela Alton Posted in Articles, Management
  • Manager's Memo: Resolutions Reap Rewards
    It’s impossible to believe, but we are now in 2008. Need some help making resolutions to set the tone for a successful and rewarding year? Read on for tips to get your facility off to a great start. R = Responsive Operators need to be more responsive to customers. Overall, ...More
    January 2, 2008 Mel Holsinger Posted in Articles, Management
  • The Mystery-Shop Advantage
    Mystery shopping has been used as an integral part of quality assurance in the restaurant, hotel and retail industries. Self-storage operators have also begun using this practice, elevating it to a customer-service and sales-training tool. Self-storage has developed into a ...More
    November 9, 2007 Sarah Little Posted in Articles, Management
  • Legal Perspectives: Cell Tower Leases and Your Self-Storage Facility, Part II
    Many owners and operators have fallen in love with an unexpected source of revenue at their self-storage facilities: a cell tower. Once it’s up and running on your property, it may seem like easy street. Getting there, though, can be a different story. Assuming you can ...More
    November 9, 2007 Jeffrey Greenberger Posted in Articles, Legal Issues, Management
  • Staff Compensation
    A topic that frequently comes up in conversations with self-storage owners and operators is staff compensation and incentive programs. Everyone is looking for the “norm” in these areas, but it seems as though there isn’t one. Compensation ranges from sparse to extravagant ...More
    November 9, 2007 Linnea Appleby Posted in Articles, Management