Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Providing Excellent Self-Storage Customer Service ... It Only Takes 15 Minutes
These days, every self-storage rental counts. So when it comes to customer service, self-storage managers must be willing to go the extra mile. ...More
The Aftermath of a Self-Storage Break-In: Installing Electric Fencing?
Too many criminals succeed at breaking into self-storage units. The reaction by one self-storage operator is to beef up security, installing an electric fence to prevent future crime. But electric fencing can be illegal or dangerous enough to cause a facility's liability ...More
Copper Wire Thieves Arrested at Canadian Self-Storage Facility
Three copper wire thieves were caught Nov. 7 after police responded to a call about a suspicious vehicle parked at Liftlock Self Storage in Peterborough, Ontario, Canada. ...More
Burglar Cuts Locks on 50 Units at Alabama Uncle Bob's Self Storage
About 50 units at an Uncle Bob’s Self Storage facility in Bessemer, Ala., were broken into last Thursday. The burglary happened sometime during the night, police said. ...More
Been a Good Facility This Year? Tell Self-Storage Talk What's on Your Wish List
Suppose your facility were receiving holiday gifts from ownership or maybe from "Storage Claus." What could you really use to make life easier and business better at your facility? ...More
Search-Engine Optimization: Cost-Effective Marketing for Self-Storage
Search-engine optimization, or SEO, is rapidly becoming one of the most talked about marketing strategies among self-storage operators, offering an extremely targeted form of advertising combined with low cost and high return. ...More
California Self-Storage Operators Partner With Kure It to Raise $1M for Cancer Research
The California Self Storage Association (CSSA) and several of its member facilities have partnered with Kure It to raise $1 million dollars for cancer research. The organizations are working together to promote the "Store For The Kure" and "Round Up For Research" ...More
Uncle Bob's Self Storage in Charlotte Holds Barbecue to Benefit Toys for Tots
Uncle Bob’s Self Storage, the chain of facilities operated by Sovran Self Storage Inc., will host a barbecue at its three Charlotte, N.C., area sites on Nov. 20 to benefit the local chapter of Toys for Tots. ...More
1099 Reporting Requirement: A New Compliance Problem for Self-Storage Operators?
The Form 1099 requirement could have two potentially negative impacts on your day-to-day self-storage operation. ...More
The Holiday Conundrum: Open or Close My Self-Storage Facility?
While it’s unlikely there will be a rush for self-storage move-ins on a major holiday, operators still need to be cognizant of meeting their tenants’ needs. ...More