Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Delinquent Self-Storage Tenant Steals Back Car, What Next?
A delinquent self-storage tenant who is storing a couple of cars continually ignores collection attempts until, finally, he returns a call. Using plenty of profanity, he tells the facility manager to "do what you have to do" in regard to his vehicles, as the tenant has no ...More
Michigan Self-Storage Owner Buys Electronics Store
Roland von Kaler, a self-storage owner in Tecumseh, Mich., is now also the owner of an electronics store. ...More
Storage Investment Management Releases Third-Quarter Self-Storage Operating Results
Storage Investment Management Inc. (SIMI) announced its third-quarter 2010 operating results for its 31 owned and contract-managed facilities. ...More
The Self-Storage Target Market: Identifying Your Most Profitable Customers and Facility Trade Area
Target marketing is a way for self-storage operators to find prospects who fit the profile of their key customers, allowing them to concentrate their budgets on the most potentially profitable opportunities. ...More
Inside Self-Storage Releases 2011 Factbook: Industry Compendium of Info
Inside Self-Storage (ISS) has released its 2011 Factbook, a comprehensive collection of articles addressing the complete self-storage experience, from the initial stages of development and finance through the nitty gritty of facility operation. ...More
Creating Self-Storage Awareness Through Special Events: Commitment, Creativity and Community Yield Results
Hosting special events at your self-storage facility is one of the best ways to get local residents, current tenants and businesses to your door. Planning a successful event can be very rewarding, but there are some key things to consider. ...More
Are You a Self-Storage Superstar?
Realistically, no one can be a superstar on the job every day. Still, it’s important that most days you are at your best. The December issue of ISS, our annual staffing, training and management issue, is here to help, with articles for both self-storage managers and owners. ...More
Access Self Storage Wins Third Consecutive Consumers' Choice Award
For the third straight year, Dallas/Fort Worth, Texas, residents have voted Access Self Storage the recipient of the Consumers’ Choice Award for the self-storage category. ...More
Morada Self Storage Teams Up With Oakland Raiders in Kids' Coat Drive
On Nov. 20, Morada Self Storage of Stockton, Calif., will partner with the Oakland Raiders and a local news station to collect coats for kids. ...More
North Carolina Self Storage Association Elects 2011 Officers, Directors
The North Carolina Self Storage Association (NCSSA) elected board directors during its annual membership meeting, Oct. 25, at the Southeastern Self Storage Convention and Tradeshow in Wilmington, N.C. ...More